Shipping Information
Shipping Information
Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of the products.
| Shipping Method | Domestic | International |
|---|---|---|
| Standard | €5.99 | €15.99 |
| Express | €12.99 | €29.99 |
Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package at any time by logging into your account or using the tracking link provided in the email.
Delivery Information
Delivery Address
Please ensure your delivery address is complete and accurate. We cannot be responsible for packages sent to incorrect addresses.
Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange redelivery. Additional shipping fees may apply.
Delivery Delays
While we strive to meet all delivery estimates, delays can occasionally occur due to weather, customs clearance, or other factors beyond our control.
Frequently Asked Questions
Do you ship to all countries?
We ship to most countries worldwide, with some exceptions due to shipping restrictions. During checkout, you'll be able to see if we can ship to your country.
How can I change my shipping address?
You can change your shipping address before your order ships. Please contact our customer service team as soon as possible with your order number and new shipping details.
What happens if I'm not home when my package arrives?
Depending on the carrier and your location, the package may be left in a secure location, delivered to a neighbor, or taken to a local pickup point. The carrier will typically leave a delivery notice with instructions.
Are there any customs fees or import duties?
For international orders, customs fees, import duties, and taxes are not included in the shipping cost and are the responsibility of the recipient. These charges vary by country and will be collected by the delivery carrier.
Shipping Support
If you have any questions about shipping or need assistance with a delivery issue, our customer service team is here to help.
support@mercacio.com
Hours
Monday to Friday, 9:00 AM - 5:00 PM CET